Snatch Casino Terms and Conditions

Effective date: November 2024

These Terms and Conditions establish the rules that apply when a person visits Snatch Casino, creates an account, deposits funds, claims a promotion, plays a game or requests a withdrawal.

By registering an account or using any part of the platform, you confirm that you have read, understood and accepted these Terms and Conditions. You must stop using the service if you do not agree with any part of this document.

Platform Operator

Snatch Casino is operated by Goodwin N.V., a company registered in Curaçao under company number HE 404194. The company is responsible for the operation of the platform, player accounts and the administration of services offered through the website.

Licensing information and other current company details may be displayed in the website footer or within the relevant legal information pages.

Who May Create an Account

An account may be opened only by a person who:

• Has reached the legal gambling age in the applicable jurisdiction
• Has the legal capacity to enter into a binding agreement
• Provides accurate and complete registration information
• Uses the account personally and not on behalf of another person
• Is located in a territory where access to the platform is permitted
• Is not subject to an active self-exclusion or gambling restriction

Players are responsible for checking the laws that apply in their country, province or territory before registering or using the platform.

Legal Gambling Age

The platform is intended only for adults who have reached the legal gambling age in their location. Age requirements may differ between Canadian provinces and other jurisdictions.

We may request government-issued identification at any time to confirm age and identity. An account may be suspended while verification is incomplete.

If an account is found to belong to an underage person, it may be closed permanently. Transactions, balances and gameplay activity will be reviewed according to applicable legal and regulatory requirements.

Registration Information

All information entered during registration must be truthful, current and complete. This can include a player’s:

• Full legal name
• Date of birth
• Residential address
• Telephone number
• Selected account currency
• Username and password

The information on the account must match any documents later provided for verification. Incorrect, incomplete or misleading details may result in payment delays, account restrictions or closure.

One Account per Player

Unless the platform gives written approval, each person may hold only one account.

Additional accounts created by the same person may be treated as duplicates. When duplicate accounts are identified, we may:

• Close one or more of the accounts
• Cancel bonuses connected with duplicate registration
• Void promotional winnings obtained through multiple accounts
• Return eligible deposits after completing required checks
• Request additional verification before releasing funds

Account duplication may be assessed using identity details, payment methods, devices, network information, addresses and other relevant account data.

Account Access and Password Security

Players are responsible for protecting their username, password and any additional authentication information.

You must not:

• Share account credentials with another person
• Allow another person to place bets through your account
• Use another player’s account
• Store login information on an unsecured shared device
• Attempt to bypass security checks or account restrictions

Activity completed after a valid login may be treated as activity authorised by the account holder unless there is evidence of account compromise.

Suspicious or unfamiliar activity should be reported through the support form as soon as possible.

Account Verification

Snatch Casino may request documents or information to confirm identity, age, residence, payment ownership and source of funds.

Documents must be valid, readable and consistent with the account information. We may request additional documents when the original submission does not provide enough information.

Deposits, withdrawals or account functions may be restricted until verification has been completed.

Account Currency

Available currencies are displayed during registration or in the cashier. The selected account currency may be used for balances, deposits, withdrawals, bets and promotional amounts.

Changing the account currency after registration may not be possible. Players should check their selection carefully before completing account creation.

When a payment method uses a different currency, the payment provider may apply its own conversion rate or fee. Snatch Casino is not responsible for exchange costs charged independently by a bank, wallet provider or blockchain service.

Deposits

Deposits must be made using a payment method that belongs to the registered account holder unless another arrangement is expressly permitted.

The minimum and maximum deposit amounts depend on the selected payment option, account currency and current cashier rules.

We may reject, delay or return a deposit when:

• The payment method belongs to another person
• Account verification is incomplete
• The transaction appears unusual or inconsistent
• The payment provider declines the transaction
• The deposit exceeds an account or payment limit
• A responsible gambling restriction applies

Deposited funds are intended for genuine gambling activity. The platform must not be used as a bank, payment-transfer service or cryptocurrency exchange.

Withdrawals

Withdrawals are processed only to payment methods approved for the account and may be subject to verification, transaction review and payment-provider checks.

Where practical, funds may be returned through the same payment method used for the deposit. An alternative verified method may be required when the original option does not support withdrawals.

Before approving a withdrawal, we may review:

• Identity and age verification
• Payment-method ownership
• Deposit and gameplay history
• Bonus and wagering conditions
• Duplicate-account indicators
• Fraud and anti-money-laundering checks
• Active investigations or account restrictions

Processing time shown by the platform refers to the internal review period. Banks, wallets, card networks and blockchain systems may require additional time after the payment has been approved.

Withdrawal Limits

Daily, weekly or monthly withdrawal limits may apply. Current limits can depend on account level, payment method, currency, verification status and platform rules.

When a balance exceeds the applicable limit, it may need to be withdrawn in several separate payments.

Payment providers may also apply their own transaction limits that are outside the control of Snatch Casino.

Transaction Fees

The platform may display applicable transaction fees before a payment is confirmed. External providers may charge separate processing, conversion or blockchain-network fees.

Players are responsible for reviewing the final transaction details shown by their bank, wallet or payment service.

Bonuses and Promotions

Bonuses are optional promotional features. Each offer may have its own eligibility requirements, deposit conditions, wagering rules, time limits, game restrictions and withdrawal limits.

Before accepting a promotion, players should review:

If specific promotion terms differ from these general Terms, the specific promotion terms will apply to that offer.

Wagering Requirements

A wagering requirement states how much must be bet before bonus-related funds can become available for withdrawal.

Different games may contribute at different rates. Slots may contribute differently from table games, live casino games or instant games. Some titles may be excluded completely.

Players are responsible for checking the contribution rules before placing bets with an active bonus.

Where a maximum bonus bet applies, placing a larger bet may result in the bonus and associated winnings being cancelled.

Free Spins

Free spins may be limited to selected games and must normally be used before the stated expiry time.

Winnings generated from free spins may be credited as bonus funds and may require additional wagering. A maximum withdrawal amount may also apply.

Unused free spins can expire automatically and normally cannot be restored after their validity period ends.

Promotion Eligibility

Promotions may be limited by country, account type, payment method, registration date or other stated conditions.

Unless expressly stated otherwise, a promotion is normally limited to one claim per player, account, household, payment method, device or network.

The platform may decline or remove a promotion when there is reasonable evidence of:

• Multiple-account use
• Coordinated activity between accounts
• False or misleading registration information
• Use of a restricted payment method
• Bonus manipulation or irregular betting
• Attempts to bypass geographic restrictions

Bonus Abuse and Irregular Play

Bonuses must be used for ordinary recreational play. Strategies designed primarily to exploit promotional rules may be treated as bonus abuse.

Examples can include:

• Creating several accounts to claim the same offer
• Using opposite bets across linked accounts
• Delaying game features until after wagering is completed
• Placing unusually low-risk bets to avoid normal game variance
• Changing bet size in a pattern intended to manipulate wagering
• Using prohibited games while bonus funds are active
• Attempting to withdraw funds without genuine gameplay

When abuse is reasonably identified, the platform may remove the bonus, void related winnings and restrict future promotional access.

Game Rules

Each game is subject to its own rules, paytable and technical operation. Players should review the available information before placing a bet.

A bet is considered accepted when it is recorded by the gaming system. Once accepted, it cannot normally be changed or cancelled by the player.

Game results are determined by the relevant software provider. Snatch Casino does not alter completed outcomes after they have been validly generated.

Live Casino Games

Live casino games may be subject to table limits, seating availability, dealer decisions and game-specific procedures.

The result confirmed by the live game system and provider records will be used when resolving a disputed round.

Video delays, stream interruptions or differences between the live image and displayed interface do not automatically invalidate a correctly recorded result.

Technical Problems

Internet services and online games can occasionally experience connection failures, display errors or system interruptions.

If a session is interrupted, the outcome recorded by the game server will normally remain valid. A bet may be completed automatically even when the player’s browser loses connection.

When a technical fault prevents a valid result from being generated, the affected bet may be cancelled and the stake returned.

Players should avoid placing repeated bets while a page appears unresponsive, as more than one transaction may be recorded.

Incorrect Balances and Obvious Errors

A balance, payout, bonus or game result may occasionally be displayed incorrectly because of a technical, human or provider error.

When an obvious error occurs, the platform may correct the account to the position that would have existed without the error.

Funds credited by mistake do not become the property of the account holder and must not be withdrawn or deliberately used.

Players should report an apparent balance or payment error through support instead of attempting to benefit from it.

Prohibited Activity

The platform must not be used for unlawful, deceptive or abusive activity.

Prohibited conduct includes:

• Fraud or attempted fraud
• Money laundering or unlawful fund transfers
• Use of stolen or unauthorised payment methods
• Collusion between players
• Use of automated betting software or bots
• Manipulation of games, promotions or payment systems
• Providing false documents or account information
• Attempting to gain access to another account
• Interfering with the website or technical infrastructure
• Using the platform for commercial gambling services
• Harassing support agents, dealers or other users

Suspected prohibited activity may result in investigation, account restriction, cancellation of transactions or disclosure to relevant authorities where required.

Anti-Money-Laundering Controls

Snatch Casino applies account and transaction checks intended to prevent money laundering, fraud and other financial crime.

We may request information concerning:

• Identity and residential address
• Payment ownership
• Source of deposited funds
• Purpose of unusual transactions
• Connection between related accounts

Transactions may be delayed or rejected while the required review is carried out.

Where legally required, suspicious activity may be reported without informing the account holder in advance.

Account Suspension

An account may be temporarily suspended when further review is necessary.

Reasons may include:

• Incomplete verification
• Unusual payment activity
• Suspected account compromise
• Possible duplicate registration
• Potential violation of bonus rules
• Responsible gambling concerns
• A legal or regulatory request

During suspension, login, deposits, gameplay or withdrawals may be limited until the review has been completed.

Closing an Account

A player may request account closure through the support options available on the website.

Before closure, the platform may require:

• Completion of identity verification
• Resolution of pending withdrawals
• Review of active bonuses
• Settlement of payment disputes
• Cancellation or completion of open transactions

Closing an account does not remove records that must be retained for financial, legal, security or responsible gambling purposes.

Closure by Snatch Casino

The platform may suspend or close an account when these Terms have been breached, continued access creates a legal or security risk, or the service is no longer available in the player’s location.

Where appropriate, eligible real-money funds will be returned after verification and investigation are completed. Promotional funds and winnings connected with prohibited activity may be removed.

Inactive Accounts

An account may be treated as inactive after a prolonged period without login or gambling activity.

Before applying any inactivity-related measure, the platform may attempt to notify the account holder through the available communication channels.

Any inactivity fee or specific dormant-account procedure must be disclosed before it is applied.

Responsible Gambling

Snatch Casino is intended for recreational gambling by adults. Gambling must not be treated as a source of income, a solution to financial difficulty or a method of recovering previous losses.

Available responsible gambling options may include:

• Deposit limits
• Loss or wagering limits
• Session reminders
• Temporary account breaks
• Long-term self-exclusion
• Account closure

Players should use only money they can afford to lose and should stop gambling when it begins to affect finances, relationships, work, health or emotional wellbeing.

Self-Exclusion

Self-exclusion is intended for players who need a longer restriction from gambling.

Once confirmed, a self-exclusion period cannot normally be shortened or cancelled. Creating another account to avoid the restriction is prohibited.

During self-exclusion:

• Gambling access will be blocked
• Promotional activity should be stopped
• Active bonuses may be cancelled
• Withdrawable balances will be handled after verification
• Attempts to open replacement accounts may be restricted

Intellectual Property

The website design, text, graphics, logos, software, interface and other platform materials may be protected by intellectual property laws.

Game names, images and software may belong to their respective providers.

Players receive a limited personal right to use the platform for lawful recreational purposes. This does not transfer ownership of any content or software.

Without permission, users must not:

• Copy or republish platform content
• Modify or reverse-engineer software
• Use branding for commercial purposes
• Create misleading copies of the website
• Extract game or account data through automated systems

Third-Party Services

The platform may use services provided by payment companies, game studios, verification providers, analytics systems and other third parties.

Those services may operate under their own terms and privacy policies. Snatch Casino is not responsible for a third-party service outside the platform’s reasonable control.

Privacy and Personal Information

Personal information is processed in accordance with the Privacy Policy available on the website.

Information may be used for account administration, verification, payments, security, responsible gambling, legal compliance and customer support.

By using the platform, players acknowledge that information may be processed by approved providers when required to deliver the service.

Service Availability

We aim to keep the platform accessible, but uninterrupted availability cannot be guaranteed.

Access may be limited because of:

• Scheduled maintenance
• Emergency technical work
• Game-provider downtime
• Payment-system interruptions
• Security incidents
• Legal or regulatory changes
• Events outside reasonable control

The temporary unavailability of a game or payment method does not create an automatic right to compensation.

Limitation of Liability

To the extent permitted by law, Snatch Casino is not responsible for indirect losses arising from internet failure, device malfunction, third-party interruption, unauthorised account access caused by the player or use of the platform in breach of these Terms.

Nothing in these Terms excludes liability that cannot legally be excluded.

Players remain responsible for their own gambling decisions, financial limits, device security and compliance with local laws.

Events Outside Our Control

The platform is not responsible for a delay or failure caused by events that could not reasonably be prevented.

Such events may include:

• Natural disasters
• War, civil unrest or government action
• Widespread internet or power outages
• Banking or payment-network failure
• Cyberattacks affecting external infrastructure
• Changes imposed by regulators or suppliers

Complaints and Disputes

A complaint should first be submitted through the support form available on the website.

The request should include:

• The account username
• A clear explanation of the issue
• Relevant dates and transaction details
• Game round identifiers where applicable
• Supporting screenshots or documents

Players should submit complaints promptly after becoming aware of the issue. Delays may make it more difficult to retrieve complete technical records.

The platform may request additional information before completing its review.

Changes to These Terms

These Terms and Conditions may be updated when platform services, legal requirements, payment rules, licensing conditions or operational procedures change.

Important revisions may be communicated through:

• A notice on the website
• A message in the account area
• An updated effective date
• An available account communication channel

Players should review the Terms periodically. Continued use of the platform after updated Terms become effective may be treated as acceptance of the revised document.

Governing Rules

These Terms are governed by the laws and licensing requirements applicable to the platform operator, subject to any mandatory consumer rights that apply in the player’s location.

Nothing in these Terms permits a player to use the platform where doing so would breach applicable law.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The affected provision may be interpreted or adjusted only to the extent needed to make it valid and enforceable.

No Waiver

A delay in enforcing a right under these Terms does not mean that the right has been waived.

Failure to act in one situation does not prevent the platform from taking action in a similar situation later.

Entire Agreement

These Terms, together with the Privacy Policy, Responsible Gambling rules, promotion terms and other applicable platform policies, form the agreement between the player and Snatch Casino.

Specific terms displayed with a game, payment option or promotion form part of that agreement where relevant.

Terms and Conditions Questions

Final Conditions

Players are expected to use Snatch Casino honestly, maintain accurate account information and comply with the rules attached to games, payments and promotions.

Before depositing or accepting a bonus, review the applicable limits and conditions. Contact support through the website when account information, verification or transaction details require clarification.

Gambling should remain an optional form of entertainment. Set limits before playing, never chase losses and use the available Responsible Gambling tools whenever additional control is needed.